One of the busiest manufacturing operations in the world, with customers spread all over the globe and an extremely demanding delivery schedule has been sharing the secrets of their success.
Santa has 8 principles for leaders that lay the foundation for an effective, jolly workshop. By remembering that as leaders we have responsibilites to both the gift-getters and the gift-makers, Santa gives us some useful tips applicable to all our organisations.
Bernie Holly, Santa’s Lead Quality Elf Engineer, gives some insights into how they use tools such as process mapping, fishbone diagrams and project prioritisation to eliminate defects and increase child satisfaction.
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