Making Northern Ireland Competitive
Thursday 12 Nov 2009
9am – 4pm
Malone House, Belfast
International experts, including Google’s European director, will help probe the impediments to competitiveness in Northern Ireland and point the way to more dynamic and successful organisations.
The Conference will cover specific and urgent problems that hamper our competitiveness. Leading local organisations will also share their success stories and discuss what it means to be an excellent organisation, especially given the current economic downturn.
Stephen Lusty is a Chartered Engineer and currently holds the position of Online Sales and Operations Director at Google. He is responsible for the Global service and support architecture for Google’s advertising business and for managing the customer base and revenue for the SME segment. Google is not just a company, it is an entirely new way of thinking. Its founders and executives understand the change brought about by the internet and The Times (of London) dubbed it “the fastest growing company in the history of the world.” Google generously shares its philosophy on its web site, “10 things Google found to be true”. So the smart question to ask is – WWGD? What Would Google Do?
Pierre Cachet is the CEO of EFQM and came from one of EFQM’s key members, ERDF. He has extensive managerial and business experience in strategy development, operations and HR. Pierre was the Deputy Head of Strategy and Management of ERDF (Electricité Réseau Distribution France). With over 600 member organisations throughout Europe, EFQM is the leader in “The Pursuit of Business Excellence”. It supports organisations to achieve better results by sharing experiences and Best Practice in areas such as Quality, Innovation, Productivity Improvement and Leadership.
European and National Award Winning Organisations
SAM Mouldings are the UK’s leading manufacturer of MDF architectural mouldings for the construction and home improvement industries. The company was founded in 1990 by Managing Director Sam McCrea and quickly embraced the tools of British Standard 5750. The company is now well established as market leader in their sector and attribute this to their focus on meeting customer needs.
Tobermore manufacture and sell a wide range of concrete products and natural stone products to the construction industry and domestic market. They sell directly to all customers both commercial and domestic and the success of the business has been based on providing superior products and services to their customers. They are now the leading paving products supplier and natural stone manufacturer in Ireland.
St. Colman’s College is a voluntary grammar school for boys between the ages of 11 and 19 and was established on 12th May 1823. The outstanding features of St. Colman’s College are its caring, pastoral approach for its students and its academic strength as a grammar school. The mission statement, ‘Preparing for life and pursuing excellence’ is a constant reminder to all students of what is expected of them and to follow their dreams.
The Cedar Foundation is a leading voluntary organisation in Northern Ireland and is a chief contributor to delivering services to disabled people including people with brain injury. The Foundation’s vision is a society in which disabled adults and children are fully included as citizens. The mission is to provide quality support, care, accommodation and training services to enable disabled children and adults to participate in all aspects of community life.
09:00 Registration
09:30 Welcome
09:50 European Excellence Strategies: Mr Pierre Cachet Chief Executive EFQM (European Foundation for Quality Management)
10:30 Customer Driven Innovation: Mr Steve Lusty Online Sales and Operations Director Google
11:15 Coffee Break
11:45 European & National Award Winning Organisations
SAM Mouldings Results Driven Processes in an economic downturn.
Tobermore Concrete customer Service, because the Customer is King
St Colman’s College A Leadership Group, not a group of leaders
Cedar Foundation Working with Partners to make a difference that is sustainable
13:00 Networking Lunch
14:00 Workshops:
2010 Revision of the European Excellence Model: Marie Lindsay, St Mary’s College George Wilson, CforC
Innovation in Action: Dr Paul Beaney, Technical Manager, Cherry Plastics Group Adrian Gundy, CforC
Service Excellence: Gareth McWilliams, Customer Services Director, BTMichael O’Neill, CforC
Commercial Collaborations: Linda Jamison, Collaborations in Energy, Invest NI Paddy Turnbull, Smart Grid, CforC
16:00 Close
Please note that places are limited
£95+VAT for CforC Members
£120+VAT for non-CforC Members
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